Duration : Approximately 9-12 months

At Tell our approach to the delivery of Scottish Vocational Qualifications (SVQs) is to consult with you, the employer, to ensure that the Personal Training and Development programme suits your business needs and helps to provide you with the competitive edge you need to support your business growth.

The SVQ at Level 4 in Management is accredited against the National Standards by the Institute of Leadership and Management and City and Guilds.

To achieve this SVQ at level 4, candidates are required to complete 8 units.  The 4 mandatory units detailed overleaf, and 4 optional units chosen from the attached summary list.  Candidates will be supported by their assessor in 1:1 and group sessions, either at Tell House or the candidate's workplace, to gather evidence and complete the work for each unit, and in the building of their Portfolio. 

Before starting the programme, candidates will undertake an individual Skills Audit to identify their support and development needs, in relation to the business.  The variable elements of the course content - the selection of the optional units - will be delivered in consultation with the candidate's employer or line manager, ensuring that the NVQ and associated training is tailored to the requirements of the business, and the candidate's job role within it.

Candidates will then receive an Induction consisting of an introduction to the Award and the Mandatory units, their own Personal Development Programme; and be introduced to their first optional unit.  Thereafter, the candidates will attend Personal Development, Assessment, Guidance, Support and Feedback sessions, and training workshops as determined by the employer and results of the skills audit.

Costs include awarding body Registration and Certification fees, Training, Assessment, and Verification by The Tell Organisation's experienced and fully qualified staff.

Mandatory Units

Unit B1 - Develop and implement operational plans for your area of responsibility

• Prepare and manage an operational plan that will contribute to achieving the objectives set out in the strategic business plan

Unit B6 - Provide leadership in your area of responsibility

•  Provide direction to people in a clearly and formally defined area or part of an organisation and motivate and support them to achieve the vision and objectives for the area.

Unit D2 - Develop productive working relationships with colleagues and stakeholder

• Develop working relationships with colleagues within your own and other organisations with which your organisation works, and with identified stakeholders, including being aware of the roles, responsibilities, interests and concerns of colleagues and stakeholders and working with and supporting them in various ways

Unit F3 - Manage business processes

• Manage business processes to ensure that the organisation delivers outputs to meet customers' and stakeholders needs, and organisational and legal requirements

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Optional Units

Unit A2 - Manage your own resources and professional development

• Manage your personal resources (particularly knowledge, understanding, skills, experience and time) and your professional development in order to achieve your work objectives and your career and personal goals         

Unit A3 - Develop your personal networks        

• Develop your personal networks to support both your current and future work, which may include people in your own organisation or from other organisations or those you are in contact with by phone or internet

Unit B8 - Ensure compliance with legal, regulatory, ethical and social requirements

• Ensure organisations acts responsibly in relation to staff, customers, investors and the community in which they work including law abidance in key areas such as health & safety, employment, finance and company law.

Unit B11 - Promote equality of opportunity and diversity in your area of responsibility

• Actively promote equality of opportunity and diversity within your area of responsibility to ensure there is awareness in your area of and active commitment to the need for equality of opportunity and the benefits of diversity

Unit C2 - Encourage innovation in your area of responsibility

• Encourage and support the identification and practical implementation of ideas in your area of responsibility and focus on new or improved products and / or services, improvements to existing practices, procedures, systems, within your team or those of your customers

Unit C4 - Lead change

• Take control and provide a lead within the overall organisation or part of an organisation for a specific change or a wider programme of change including selling the vision in terms of what the change is aiming to achieve and supporting the people involved

Unit C5 - Plan change

•  Plan to make a specific change or put into practice a programme of change to include the development of a strategy to take note of barriers and risks and to put the appropriate monitoring and communications systems in place

Unit C6 - Implement change

•  Put into practice the strategy and associated plans for a specific change or programme of change to include the necessary resources and support systems, monitoring and communications.

Unit D3 - Recruit, select and keep colleagues

• Recruit and select people to undertake identified activities or work roles within your area of responsibility to include taking a fair and objective approach to ensure that individuals with the required skills are appointed. Take action to understand why colleagues leave and take action to keep colleagues.

Unit D6 - Allocate and monitor the progress and quality of work in your area of responsibility

• Ensure that the work required in your area of responsibility is effectively planned and fairly allocated to individuals and / or teams including monitoring progress and ensuring quality of work meets the required standard of performance

Unit D7 - Provide learning opportunities for colleagues

• Support colleagues to identify their learning needs and help to provide opportunities to address these needs including encouraging colleagues to take responsibility for their own learning

Unit D9 - Build and manage teams

• Building a team and managing it through its various stages of growth.  It covers both teams set up for a particular project or to carry out a specific task and teams that are on going.  It is equally relevant to cases where the manager has to set up the team from scratch and to those situations where the manager inherits an existing team and needs to help it function effectively

Unit D10 - Reduce and manage conflict in your team

• Managing conflicts between members of your team.  It covers taking pre-emptive action to avoid conflicts occurring and working with team members to resolve problems when they emerge

Unit D13 - Support individuals to develop and maintain their performance

• Support individuals in identifying, planning and evaluating their development needs.

Unit D14 - Initiate and follow disciplinary procedure

• Initiate and follow your organisations disciplinary procedure in response to misconduct or unsatisfactory performance of a member of the team.

Unit D15 - Initiate and follow grievance procedure

• Initiate and follow your organisations grievance procedure in response to a concern, problem or complaint raised by a member of the team.

Unit D16 - Manage redundancies in your area of responsibility

• Manage situations when required to dismiss individuals for reasons of redundancy. Making sure this is done fairly and in line with company policy and relevant legislation.

Unit E2 - Manage finance for your area of responsibility

•  Manage finance in order to achieve the stated objectives for your area of responsibility including developing and agreeing a master budget for your area and monitoring, evaluating and controlling performance

Unit E3 - Obtain additional finance for your organisation

•  This unit is about identifying the need for and obtaining additional finance to fund the organisation's proposed activities. A key aspect of this unit is identifying types of finance and funding providers appropriate to the particular needs of the organisation.

Unit E6 - Ensure health and safety requirements are met in your are of responsibility

• Managing the overall health and safety process in your area of responsibility to ensure health and safety considerations are firmly embedded in the planning and decision making processes of your area of responsibility

Unit E8 - Manage physical resources

•  Ensuring the availability of physical resources required to carry out planned activities in your area of responsibility

Unit E9 - Manage the environmental impact of your work

•  Managing work activities and resources in your area of responsibility in order to minimise negative impact - and maximise the positive impact - they may have on the environment

Unit E10 - Take effective decisions

•  Take sound decisions based upon a valid analysis of the best available information.  This unit provides a structure for taking decisions that meet defined objectives and are consistent with a broader framework of values, policies and guidelines

Unit E12 - Manage knowledge in your area of responsibility

•  This unit is about managing knowledge, salient information and expertise. It involves being clear about how knowledge is created, developed and shared.

Unit E14 - Support team virtual working                       

• Manage effective team and virtual working. Identify networks, processes and systems that allow people to connect to information and knowledge who are located in different places geographically or in different parts of the organisation.

Unit E15 - Procure supplies

•  Source supplies, which meet requirements, where possible, identify a diverse range of supplies and /or suppliers to compare quality, costs, reliability etc.

Unit E16 - Select suppliers through tendering processes

• This unit is about selecting suppliers to supply products and/or services through a formal tendering process against a specification.

Unit E17 -  Outsource business processes

• Outsource business processes, which are not part of your organisations core competencies. Outsource discrete functions such as payroll management, cleaning or security.

Unit F1 - Manage a project

• Manage a project for which you have been given responsibility including developing and agreeing a plan for the project and monitoring and controlling implementation and changes to the plan to ensure that the project achieves its key objectives satisfactorily

Unit F2 - Manage a programme of complimentary projects            

• Manage a specific programme of different projects, which are independent but still depend on each other and together will contribute to achieving a bigger strategic aim

Unit F4 - Develop and implement marketing plans for your area of responsibility

• Identify, develop and prioritise marketing objectives for your area of responsibility that is consistent with your organisations overall business plan.

Unit F9 - Build your organisation's understanding of its market and customers

•  Ensure that relevant and reliable information about the organisation's market and customers is constantly available and shared

Unit F11 - Manage the achievement of customer satisfaction

•  Ensure general and operational management responsibilities are all aimed at satisfying customers with the processes, products and / or services being delivered

Unit F13 - Manage quality systems

•  Manage quality systems to ensure that business processes consistently deliver products and/or services that meet customers and other stakeholder's quality expectations.

Unit F14 - Prepare for and participate in quality audits.

•  Prepare for and participate in quality audits such as ISO9001:2000 or sector-specific systems.

Unit F15 - Carry out quality audits

•  Carry out quality audits as part of a formal quality management system, such as ISO9001:2000 or sector-specific systems.

 Unit F16 - Manage the development and marketing of products/services in your area of responsibility

• Coordinate the development and marketing of those products/services, which offer the best return on investment, in line with your organisations objectives.

Unit F18 - Prepare sales proposals and deliver sales presentations

• Prepare for sales opportunities and including developing proposals and sales quotations as well as preparing for both formal and informal sales presentations.

 Unit F19 - Sell products/services to customers

• This unit is about the activities involved within the sales cycle in matching products/services to customer needs. It focuses upon face-to-face selling as well as telephone contact.