Duration : Approximately 9-12 months

At Tell our approach to the delivery of Scottish Vocational Qualifications (SVQs) is to consult with you, the employer, to ensure that the Personal Training and Development programme suits your business needs and helps to provide you with the competitive edge you need to support your business growth.

The SVQ at Level 2 in Business and Administration is accredited against the National Standards by City and Guilds.

To achieve this SVQ at level 2, candidates are required to complete 8 units.  The 3 mandatory units detailed overleaf, and 5 optional units chosen from the attached summary list.  Candidates will be supported by their assessor in 1:1 and group sessions, either at Tell House or the candidate's workplace, to gather evidence and complete the work for each unit, and in the building of their Portfolio. 

Before starting the programme, candidates will undertake an individual Skills Audit to identify their support and development needs, in relation to the business.  The variable elements of the course content - the selection of the optional units - will be delivered in consultation with the candidate's employer or line manager, ensuring that the SVQ and associated training is tailored to the requirements of the business, and the candidate's job role within it.

Candidates will then receive an Induction consisting of an introduction to the Award and the Mandatory units, their own Personal Development Programme; and be introduced to their first optional unit.  Thereafter, the candidates will attend Personal Development, Assessment, Guidance, Support and Feedback sessions, and training workshops as determined by the employer and results of the skills audit.

Costs include awarding body Registration and Certification fees, Training, Assessment, and Verification by The Tell Organisation's experienced and fully qualified staff.

Mandatory Units

Unit 201 - Agree how to manage and improve own performance in a business environment              

• Plan and be accountable for your work
• Improve your own performance
• Behave in a way that supports effective working

 Unit 202 - Undertake work in a business environment

• Support sustainability
• Support diversity
• Maintain security and confidentiality

Unit 205 - Prepare how to communicate in a business environment

•  Plan communication
• Communicate in writing
• Communicate verbally
• After communication

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Optional Units

Group A:      3 - 5 Units must be selected

 Unit 203 - Plan how to solve business problems

• Recognise when a problem exists
• Plan agreed approach to solve the problem
• Put plan into action
• Review and evaluate approach and plan

 Unit 204 - Work with other people in a business environment

• Work in a way that supports the team's objectives
• Work with outside organisations and individuals
• Provide support to colleagues
• Produce quality work on time

 Unit 206 - Use electronic message systems

• Keep the message system up to date
• Respond to messages within agreed timescales
• Leave clear messages on other peoples systems

 Unit 207 - Use a diary system

• Make, update and co-ordinate appointments
• Prioritise, record & communicate agreed changes
• Keep diary up to date & store securely

Unit 208 - Take minutes

•  Prepare for the meeting as required
•  Take notes during the meeting
•  Produce accurate minutes
•  Store minutes following organisational requirements

 Unit 209 - Handle mail

• Incoming mail
• Outgoing mail

 Unit 210 - Provide reception services

• Provide a positive image of self and organisation
• Implement correct entry and security arrangements
• Carry out additional duties during quiet periods if they arise

 Unit 211 - Produce documents in a business environment

• Confirm document requirements
• Produce document to agreed style
• Store in agreed location

 Unit 216 - Organise and report data

• Collate and organise data to help the analysis
• Present findings in agreed format and to timescales
• Get feedback on your findings

 Unit 217 - Research Information

• Agree aims, objectives and timescales
• Search for and obtain information using appropriate sources
• Record and store information appropriately
• Get feedback on your findings

 Unit 218 - Store and retrieve information

• Process information
• Retrieve information

 Unit 219 -  Provide archive information             

• Identify and agree the information to be archived
• Archive information to comply with organisational policies and procedures
• Retrieve archived information on request
• Follow agreed procedures for deleting archived information

 Unit 220 - Use office equipment

• Use a range of office equipment (photocopier, fax, printers etc)
• Apply the necessary standards of health and safety and operating practice
• Produce work to the agreed standard and within agreed timescales

 Unit 221 - Maintain and issue stock items

• Maintain stationary stock levels
• Issue stationary stock items

 Unit 222 -  Support the organisation and co-ordination of events  

• Before the event
• During the event
• After the event

 Unit 223 - Support the organisation of business travel or accommodation

• Confirm travel and/or accommodation requirements
• Research & book appropriately
• Provide traveller with itinerary/documents etc

 Unit 224 - Support the organisation of meetings

• Before the meting
• During the meeting
• After the meeting

 Unit 225 - Respond to change in a business environment

• Contribute to plans to change
• Adapt realistically to change
• Support others during the change
• Contribute to the evaluation of the change

 Unit 237 - Data management software 2

• Enter, edit and maintain data records in a data management system
• Retrieve and display data records to meet requirements

 Unit 238 - Database software 2

• Create and modify non-relational database tables
•  Enter, edit and organise structured information in a database
•  Use database software tools to run queries and reports

 Unit 239 - Improving productivity using IT 2

• Plan, select and use appropriate IT systems and software for different purposes
• Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful
• Develop and test solutions to improve the ongoing use of IT tools and systems

 Unit 241 - Presentation software 2

• Input and combine text and other information within presentation slides
• Use presentations software tools to structure, edit and format slide sequences
• Prepare slideshows for presentation

 Unit 243 - Spreadsheet software 2

• Use a spreadsheet to enter, edit and organise numerical and other data
• Select and use appropriate formulas and data analysis tools to meet requirements
• Select and use tools and techniques to present and format spreadsheet information

 Unit 246 - Word processing software 2

• Enter and combine text and other information accurately within word processing documents
• Create and modify appropriate layouts, structures and styles for word processing documents
• Use word processing software tools and techniques to format and present documents effectively to meet requirements

 Unit 250 - Meet and welcome visitors

• Meet and greet visitors promptly
• Treat visitors politely and make them feel welcome
• Inform relevant people of the visitor's arrival
• Present a positive image of yourself and the organisation

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Group B: 0 - 2 Units must be selected

 Unit 106 - Make and receive telephone calls             

• Make calls
• Receive calls
• Transfer calls    

Unit 112 - Use occupational and safety guidelines when using keyboards

• Follow the concepts of ergonomic practice relating to typing
• Follow relevant health and safety guidelines

Unit 114a - Bespoke software 1

• Input, organise and combine information using specialist software
• Use tools and techniques to edit, process, format and present info

Unit 114b - Specialist software 2

• Input, organise and combine information using bespoke software
• Use tools and techniques to edit, process, format and present info

 Unit 115 - Data management software 1

• Enter, edit and maintain data records in a data management system
• Retrieve and display data records to meet requirements

 Unit 116 - Database software 1

•  Enter, edit and organise structured information on a database
• Use database software tools to extract information and produce reports

 Unit 117 - Improve productivity using IT 1

• Plan the use of appropriate IT systems and software to meet requirements
• Use IT systems and software efficiently to complete planned tasks
• Review the selection and use of IT tools to make sure that tasks are successful

 Unit 118 - IT security for users 1

• Use appropriate methods to minimise security risks to IT systems and data

 Unit 119 - Presentation software 1

•  Input and combine text and other information within presentation slides
• Use presentation software to structure, edit and format slides
• Prepare slides for presentation to meet needs

Unit 121 - Spreadsheet software 1

• Use a spreadsheet to enter, edit and organise numerical and other data
• Use appropriate formulas and tools to summarise and display spreadsheet information
•  Select and use appropriate tools and techniques to present spreadsheet information effectively

Unit 124 - Word processing software

• Enter, edit and combine text and other information accurately within word processing documents
• Structure information within word processing documents
• Use word processing software to format and present documents 

 Unit 309 - Develop a presentation

•  Research, plan and prepare presentations for specific audiences

 Unit 310 - Deliver a presentation

•  Prepare for, deliver and evaluate formal presentations

 Unit 311 - Design and produce documents in a business environment

•  Design and produce high-quality, attractive documents to agreed specifications

 Unit 319 - Organise and co-ordinate events

•  Agree a brief and budget for organising an event and decide the operational activities and technical requirements to deliver the event

 Unit 320 - Plan and organise meetings

• Before the meting
• During the meeting
• After the meeting

 Unit 321 - Organise business travel or accommodation

• Research, organise and agree requirements for travel and accommodation to make sure they meet the brief and agreed budget.

 Unit 324 - Contribute to running a project

• Contribute to project planning
• Run the project

 Unit 325 - Deliver, monitor and evaluate customer service to internal customers

• Identify internal customer needs and expectations
• Deliver customer services
• Monitor and evaluate customer services