Duration: Approximately 9-12 months

At Tell our approach to the delivery of Scottish Vocational Qualifications (SVQs) is to consult with you, the employer, to ensure that the Personal Training and Development programme suits your business needs and helps to provide you with the competitive edge you need to support your business growth.

The SVQ at Level 3 in Business and Administration is accredited against the National Standards by City and Guilds.

To achieve this SVQ at level 3, candidates are required to complete 8 units.  The 3 mandatory units detailed overleaf, and 5 optional units chosen from the attached summary list, with 3 - 5 units chosen from group A.  Candidates will be supported by their assessor during 1:1 or group sessions, either at Tell House or the candidate's workplace, to gather evidence and complete the work for each unit, and in the building of their Portfolio. 

Before starting the programme, candidates will undertake an individual Skills Audit to identify the units appropriate to their job role and the support and development needs required of the candidate, in relation to the business.  The variable elements of the course content - the selection of the optional units - will be delivered in consultation with the candidate's employer or line manager, ensuring that the SVQ and any associated training is tailored to the requirements of the business, and the candidate's job role within it.

Candidates will then receive an Induction consisting of an introduction to the Award and the Mandatory units, their own Personal Development Programme; and be introduced to their first optional unit.  Thereafter, the candidates will attend Personal Development, Assessment, Guidance, Support and Feedback sessions, and training workshops as determined by the employer and results of the skills audit.

Costs include awarding body Registration and Certification fees, Training, Assessment, and Verification by The Tell Organisation's experienced and fully qualified staff.

Mandatory Units

Unit 301 - Plan how to manage and improve own performance in a business environment  

• Plan and be accountable for your work
• Improve your own performance
• Behave in a way that supports effective working

Unit 302 - Review and maintain work in a business environment

• Support sustainability
• Support diversity
• Maintain security and confidentiality
• Assess and manage risk

 Unit 308 - Communicate in a business environment

•  Plan communication
• Communicate in writing
• Communicate verbally
• After communication

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Optional Units

Group A:  3 - 5 Units Must be Selected

  Unit 303 - Solve business problems   

• Identify, analyse, plan and solve business problems
• Evaluate the approach taken to solve problem
• Evaluate other approaches, which may have been taken

 Unit 304 - Support other people to work in a business environment

•  Work with other people to achieve team and organisational goals and objectives.
•  Contribute to improving objectives, policies, systems, procedures and values in a way that is consistent with your job role.

 Unit 305 - Contribute to decision-making in a business environment  

• Contribute ideas and information to influence the decision-making process
• Proactively engage with colleagues involved in the decision-making process & respect their views

 Unit 306 - Contribute to negotiations in a business environment

• Prepare and take part in negotiations to achieve planned objectives
• Suggest solutions to deal with problems
• Maintain clear and accurate records of the negotiations and outcomes

Unit 307 - Supervise a team in a business environment

•  Supervise a team by planning and implementing work and supporting team members to achieve agreed objectives and goals

 Unit 309 - Develop a presentation                            

• Research, plan and prepare presentations for different audiences

 Unit 310 - Deliver a presentation                                     

• Prepare for, deliver and evaluate formal presentations

 Unit 311 - Design and produce documents in a business environment

•  Design and produce high quality, attractive documents to meet agreed specifications

 Unit 316 - Monitor information systems

•  Maintain and monitor information systems to meet agreed specifications within legislation and organisational requirements

 Unit 317 - Analyse and report data

•  Select, organise, analyse, and report data

 Unit 318 - Order products and services 

• Identify and obtain relevant products and services to meet agreed specifications as negotiated with suppliers to achieve best value for money.

 Unit 319 - Organise and co-ordinate events

•  Agree a brief and budget for organising and event and decide the operational activities and technical requirements to deliver the event

Unit 320 - Plan and organise meetings

•  Plan and organise meetings, ensuring the necessary activities are carried out before, during and after meetings

 Unit 321 - Organise business travel or accommodation

•  Research, organise and agree arrangements for travel and accommodation to make sure they meet the brief and budget.

 Unit 322 - Supervise an office facility

•  Maintain office equipment, resources and facilities to meet the needs of office users.

 Unit 323 - Contribute to innovation in a business environment

•  Contribute to working methods, services or products in a business environment.

 Unit 324 - Contribute to running a project

•  Contribute to project planning and support the implementation and monitoring of projects to achieve planned outcomes.

 Unit 325 - Deliver, monitor and evaluate customer service to internal customers

•  Identify internal customers needs and expectations
•  Deliver customer service
•  Monitor and evaluate customer services

 Unit 326 - Deliver, monitor and evaluate customer service to external customers

•  Identify external customers needs and expectations
•  Deliver customer service
•  Monitor and evaluate customer services

 Unit 339a - Bespoke software 3

•  Input and combine information using bespoke software
•  Create and modify appropriate structures to organise and retrieve information efficiently
•  Exploit the functions of the software effectively to process and present information

 Unit 339b - Specialist software 3

•  Input and combine information using specialist software
•  Create and modify appropriate structures to organise and retrieve information efficiently
•  Exploit the functions of the software effectively to process and present information

 Unit 340 - Data management software 3

•  Enter, edit and maintain data records in a data management system
•  Retrieve and display data records to meet requirements

 Unit 341 - Database software 3

•  Plan, create and modify relational database tables to meet requirements
•  Enter, edit and organise structured information in a database
•  Use database software tools to create, edit and run data queries and produce reports

 Unit 342 - Improving productivity using IT 3

•  Plan, select and use appropriate IT systems and software for different purposes
•  Evaluate the selection and use of IT tools to make sure activities are successful
•  Devise solutions to improve the use of IT tools and systems for self and others

 Unit 343 - IT security for users 3

•  Select, use and develop appropriate procedures to monitor and minimise security risk to IT systems and data.

 Unit 344 - Presentation Software 3

•  Input and combine text and other information within presentation slides
•  Use presentation software tools to structure, edit and format presentations
•  Prepare interactive slideshows for presentation

 Unit 345 - Set up an IT system 3

•  Select and connect up a personal computer safely with associated hardware and storage media to meet needs
•  Select and connect IT systems to a communication service successfully to meet needs
•  Install and configure operating system and application software for use
•  Check that the IT system and communication service are working

 Unit 346 - Spreadsheet software 3

•  Use a spreadsheet to enter, edit and organise numerical and other data
•  Select and use appropriate formulas and data analysis tools and techniques to meet requirements
•  Use tools and techniques to present, and format and publish spreadsheet information

 Unit 349 - Word processing software 3

•  Enter and combine text and other information accurately within word processing documents
•  Create and modify appropriate layouts, structures and styles for word processing documents
•  Use word processing software tools and techniques to format and present documents effectively to meet requirements

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 Group B: 0 - 2 Units must be selected

Unit 112 - Use occupational and safety guidelines when using keyboards

• Follow the concepts of ergonomic practice relating to typing
• Follow relevant health and safety guidelines

 Unit 206 - Use electronic message systems

• Keep the message system up to date
• Respond to messages within agreed timescales
• Leave clear messages on other peoples systems    

 Unit 207 - Use a diary system

• Make, update and co-ordinate appointments
• Prioritise, record & communicate agreed changes
• Keep diary up to date & store securely

 Unit 208 - Take minutes

• Prepare for the meeting as required
• Take notes during the meeting
• Produce accurate minutes
• Store minutes following organisational requirements

 Unit 209 - Handle mail

• Incoming mail
• Outgoing mail

 Unit 210 - Provide reception services

•  Provide a positive image of self and organisation
•  Implement correct entry and security arrangements
•  Carry out additional duties during quiet periods if they arise

Unit 211 - Produce documents in a business environment

• Confirm document requirements
• Produce document to agreed style
• Store in agreed location

 Unit 216 - Organise and report data

• Collate and organise data to help the analysis
• Present findings in agreed format and to timescales
• Get feedback on your findings

 Unit 217 - Research Information

• Agree aims, objectives and timescales
• Search for and obtain information using appropriate sources
• Record and store information appropriately
• Get feedback on your findings

 Unit 218 - Store and retrieve information

•  Process information
•  Retrieve information

 Unit 219 - Provide archive information                 

• Identify and agree the information to be archived
• Archive information to comply with organisational policies and procedures
• Retrieve archived information on request
• Follow agreed procedures for deleting archived information

 Unit 220 - Use office equipment

•  Use a range of office equipment (photocopier, fax, printers etc)
•  Apply the necessary standards of health and safety and operating practice
•  Produce work to the agreed standard and within agreed timescales

 Unit 221 - Maintain and issue stock items

•  Maintain stationary stock levels
•  Issue stationary stock items

 Unit 222 - Support the organisation and co-ordination of events  

•  Before the event
•  During the event
•  After the event

 Unit 223 - Support the organisation of business travel or accommodation

•  Confirm travel and/or accommodation requirements
• Research & book appropriately
• Provide traveller with itinerary/documents etc

 Unit 224 - Support the organisation of meetings

•  Before the meting
• During the meeting
• After the meeting

 Unit 225 - Respond to change in a business environment

• Contribute to plans to change
• Adapt realistically to change
• Support others during the change
• Contribute to the evaluation of the change

 Unit 237 - Data management software 2

•  Enter, edit and maintain data records in a data management system
• Retrieve and display data records to meet requirements

 Unit 238 - Database software 2

• Create and modify non-relational database tables
• Enter, edit and organise structured information in a database
• Use database software tools to run queries and reports

 Unit 239 - Improving productivity using IT 2

• Plan, select and use appropriate IT systems and software for different purposes
• Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful
• Develop and test solutions to improve the ongoing use of IT tools and systems

 Unit 241 - Presentation software 2

• Input and combine text and other information within presentation slides
• Use presentations software tools to structure, edit and format slide sequences
• Prepare slideshows for presentation

 Unit 243 - Spreadsheet software 2

• Use a spreadsheet to enter, edit and organise numerical and other data
• Select and use appropriate formulas and data analysis tools to meet requirements
• Select and use tools and techniques to present and format spreadsheet information

 Unit 246 - Word processing software 2

• Enter and combine text and other information accurately within word processing documents
• Create and modify appropriate layouts, structures and styles for word processing documents
• Use word processing software tools and techniques to format and present documents effectively to meet requirements

 Unit 250 - Meet and welcome visitors

•  Meet and greet visitors promptly
•  Treat visitors politely and make them feel welcome
•  Inform relevant people of the visitor's arrival
•  Present a positive image of yourself and the organisation