Duration :  Approximately 9-12 months

At Tell our approach to the delivery of Scottish Vocational Qualifications (SVQs) is to consult with you, the employer, to ensure that the Personal Training and Development programme suits your business needs and helps to provide you with the competitive edge you need to support your business growth.

The SVQ at Level 4 in Health and Social Care is accredited against the National Standards by the Scottish Qualifications Authority (SQA).

To achieve this SVQ at level 4, candidates are required to complete 8 units.  The 4 mandatory units detailed overleaf, and 4 optional units chosen from the attached summary list.  Due to the higher level of underpinning knowledge required for this award, candidates will receive a higher level of 1:1 support from their assessor, than those candidates undertaking the level 2 & 3 awards.   They may also attend training workshops on relevant subjects including Moving and Assisting; Equality, Diversity & Rights; Infection Control (incorporating Catheter & Stoma Care), Medication in the Elderly, Care Planning & Record Keeping, Recognising Abuse, Food Hygiene and

Health and Safety

Before starting the programme, candidates will undertake an individual Skills Audit to identify their support and development needs, in relation to the business.  The variable elements of the course content -  the selection of the optional units and choice of training workshops, - will be devised in consultation with the candidate’s employer or line manager (if appropriate), ensuring that the SVQ and associated training is tailored to the requirements of the business, and the candidate’s job role within it.

Candidates will then receive an induction consisting of an introduction to the Award and the Mandatory Units, their own Personal Development Programme; and be introduced to their first optional unit.  Thereafter, the candidates will attend Personal Development, Assessment, Guidance, Support and Feedback sessions, and training workshops as determined by the employer and results of the skills audit.

Costs include awarding body Registration and Certification fees, Training, Assessment, and Verification by The Tell Organisation’s experienced and fully qualified staff.

 

Mandatory Units

DK95 04 (HSC41) - Use and develop methods and systems to communicate, record and report

1. Identify methods and systems to promote effective communication and engagement with individuals and key people
2. Develop and use communication methods and systems to promote effective communication
3. Evaluate communication methods and systems
4. Maintain and share records and reports

DK5L 04 (HSC42) - Contribute to the development and maintenance of healthy and safe practices in the working environment

1. Contribute to monitoring compliance with health, safety and security regulations and requirements
2. Contribute to the development of systems to manage risk to self, staff and others
3. Contribute to the development of health, safety and security policies, procedures and practices

DK92 04 (HSC43) - Take responsibility for the continuing professional development of self and others

1. Take responsibility for own personal and professional development
2. Contribute to the personal and professional development of others

DK69 04 (HSC45) - Develop practices which promote choice, well-being and protection of all individuals

1. Develop and maintain effective relationships to promote the individual’s choice about their care
2. Promote the individual’s rights to expect and receive respect for their diversity, difference and preferences
3. Promote the protection of all individuals

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Optional Units - Specific

04 (HSC410) - Advocate with, and on behalf of, individuals, families, carers, groups and communities

1. Assess whether you should act as an advocate for the individual, family, carer, group and community
2. Assist individuals, families, carers, groups and communities to access independent advocacy
3. Advocate for, and with, individuals, families, carers, groups and communities

D85G 04 (HSC411) (RM1) - Manage a service which meets the best possible outcomes for the individual

1. Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for the individual
2. Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes
3. Manage and monitor systems for the assessment of risk of abuse, failure to protect and harm to self and others
4. Manage and monitor systems for the administration of medication

D85H 04 (HSC412) (RM2) - Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions

1. Design and implement a service which addresses the needs of individuals experiencing significant life events
2. Ensure the service responds effectively to individuals experiencing major life changes or losses

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Optional units – Generic

DK9N 04 (HSC413) - Manage requests for health and care services

1. Promote the health and care services offered by your organisation
2. Evaluate your organisation’s ability and willingness to provide health and care services for individuals
3. Process successful requests for health and care services

DK32 04 (HSC414) - Assess individual needs and preferences

1. Work with individuals to assess their needs and preferences
2. Support staff, individuals and key people to identify changes in the care needs of individuals
3. Revise assessments to meet the changing needs and preferences

DK3W 04 (HSC415) - Produce, evaluate and amend service delivery plans to meet individual needs and preferences

1. Develop service delivery plans
2. Monitor service delivery plans
3. Evaluate and make adjustments to service delivery plans

DK6E 04 (HSC416) - Develop, implement and review care plans with individuals

1. Develop care plans to meet individual needs and preferences
2. Implement care plans
3. Review and revise care plans to meet changing needs, preferences and circumstances

DK34 04 (HSC417) - Assess individuals’ mental health and related needs

1. Determine the appropriateness and priority of referrals
2. Agree the nature and purpose of assessments with individuals
3. Assess the nature and extent of individuals’ mental health and related needs in accordance with relevant legislation
4. Agree courses of action with individuals following assessment

DK9F 04 (HSC418) - Work with individuals with mental health needs to negotiate and agree plans for addressing those needs

1. Obtain information about individuals’ mental health needs
2. Identify and review the preferred options of individuals for addressing their mental health needs
3. Review needs, risks and options taking into account legal and other requirements
4. Agree a course of action to meet individual’s mental health needs

DK4P 04 (HSC419) - Provide advice and information to those who enquire about mental health needs and related
services

1. Determine individual’s requirements for advice and information about mental health needs and related services
2. Provide advice and information about mental health needs and related services

DK47 04 (HSC420) - Promote leisure opportunities and activities for individuals

1. Raise awareness of the value of leisure opportunities and activities for individuals
2. Negotiate and agree leisure opportunities and activities for individuals

DK43 04 (HSC421) - Promote employment, training and education opportunities for individuals

1. Raise awareness of the value of employment, training and education for individuals
2. Negotiate employment, training and education opportunities for individuals

DK45 04 (HSC422) - Promote housing opportunities for individuals

1. Raise awareness of the housing needs of individuals
2. Negotiate and agree housing for individuals

DK3A 04 (HSC423) - Assist individuals at formal hearings

1. Support individuals to understand the format and proceedings of the formal hearing
2. Work with individuals to identify and understand papers, documents and likely outcomes from the hearing
3. Assist individuals to present their case at the hearing
4. Support individuals to evaluate and understand the outcomes and assess the implications of the outcomes on themselves and others

DK5D 04 (HSC424) - Supervise methadone consumption

1. Establish and maintain contact with methadone prescribers and individuals
2. Dispense methadone prescriptions for individuals
3. Supervise methadone consumption by individuals

DK8R 04 (HSC425) - Support people who are providing homes for individuals and/or children and young people

1. Provide information and support for those providing homes for individuals and/or children and young people
2. Support those who are providing homes for individuals and/or children and young people
3. Review the care being provided for individuals and/or children and young people

DK6H 04 (HSC426) - Empower families, carers and others to support individuals

1. Promote the contribution of families, carers and others to supporting individuals
2. Work with families, carers and others to achieve positive goals for individuals
3. Enable families, carers and others to review the effectiveness of the support they provide

DK36 04 (HSC427) - Assess the needs of carers and families

1. Identify the needs, vulnerabilities and circumstances of carers and families
2. Evaluate and review the needs, vulnerabilities and circumstances of carers and families
3. Make and present assessments of the needs, vulnerabilities and circumstances of carers and families

DK6G 04 (HSC428) - Develop, implement and review programmes of support for carers and families

1. Obtain information about the needs of carers and families
2. Develop programmes of support for carers and families
3. Implement programmes of support for carers and families
4. Review the effectiveness of support programmes with carers and families

DK9E 04 (HSC429) - Work with groups to promote individual growth, development and independence

1. Identify opportunities to form and support groups
2. Use group programmes, processes and dynamics to promote individual growth, development and independence, and to foster interpersonal skills
3. Help groups to achieve planned outcomes for their members and to evaluate the appropriateness of their work
4. Disengage from groups appropriately

DK8Y 04 (HSC430) - Support the protection of individuals, key people and others

1. Support individuals to identify and take action to deal with situations, events and behaviour that may result in danger, harm and abuse
2. Support individuals to evaluate and provide feedback on actions to manage the risk of danger, harm and abuse
3. Monitor and evaluate systems to protect individuals

DK8K 04 (HSC431) - Support individuals where abuse has been disclosed

1. Support individuals who disclose abuse
2. Support individuals who have been abused

DK6K 04 (HSC432) - Enable families to address issues with individuals’ behaviour

1. Negotiate and agree with families how they may help individuals address their behaviour
2. Support families as they help individuals address their behaviour
3. Enable families to review the effectiveness of addressing individuals’ behaviour

DK67 04 (HSC433) - Develop joint working agreements and practices and review their effectiveness

1. Establish requirements for joint working
2. Agree and review joint working agreements and practices
3. Identify and work within the boundaries, roles and responsibilities of joint working agreements and practices

DK9H 04 (HSC434) - Maintain and manage records and reports

1. Maintain records and reports
2. Provide evidence for judgements and decisions
3. Implement legal and policy framework and protocols for access to records and reports
4. Share information with individuals, families, groups and communities

 

DK9P 04 (HSC435) - Manage the development and direction of the provision

1. Develop, implement and review a Statement of Purpose
2. Manage time and resources to deliver a quality service
3. Contribute to the strategic and business planning of the service
4. Contribute to the management and monitoring of budgets

DK3X 04 (HSC436) - Promote and manage a quality provision

1. Develop systems to ensure that quality standards are implemented and achieved
2. Implement policies to maximise quality of care, protection and appropriate control
3. Ensure residents are involved in setting up and monitoring quality systems
4. Monitor and review quality systems, policies and procedures

DK4J 04 (HSC437) - Promote your organisation and its services to stakeholders

1. Plan to promote your organisation and its services
2. Communicate key messages to stakeholders
3. Evaluate the effectiveness of promotional activities

DK64 04 (HSC438) - Develop and disseminate information and advice about health and social well-being

1. Plan the production of information and advice materials
2. Design and produce information and advice materials
3. Disseminate information and advice materials
4. Evaluate the production and dissemination of information and advice materials

DK5N 04 (HSC439) - Contribute to the development of organisational policy and practice

1. Contribute to identifying potential for organisational development
2. Present information and ideas to contribute to organisational development

DK6R 04 (HSC440) - Support effective governance

1. Establish your organisation’s legal, regulatory, social and ethical responsibilities
2. Ensure compliance with legal, regulatory, social and ethical responsibilities

DK8A 04 (HSC441) - Invite tender and award contracts

1. Invite and evaluate tenders
2. Negotiate and award contracts for the provision of services

DK9R 04 (HSC442) - Monitor and evaluate the quality, outcomes and cost-effectiveness of substance misuse services

1. Manage the performance of providers of substance misuse services
2. Evaluate and improve the quality, outcomes and cost-effectiveness of services

DK3T 04 (HSC443) - Procure services for individuals

1. Specify services to meet the needs of individual service users
2. Negotiate and agree contracts for specific services
3. Monitor and evaluate the quality of services provided

DK5Y 04 (HSC444) - Contribute to the selection, recruitment and retention of staff to develop a quality service

1. Identify requirements for staff selection
2. Contribute to the recruitment of staff in accordance with legal, regulatory and service guidance
3. Ensure recruitment of suitable staff to meet the needs of the service
4. Contribute to staff retention policies and practice

DK56 04 (HSC445) - Recruit and place volunteers

1. Specify volunteer roles and the knowledge, skills and experience required
2. Assess with volunteers their suitability for volunteer roles
3. Place volunteers
4. Enter into volunteering agreements with volunteers

DK9K 04 (HSC446) - Manage a dispersed workforce to meet the needs and preferences of individuals at home

1. Manage the work of staff in an individual’s home
2. Supervise and support staff to ensure that health and care services are meeting individual needs and preferences
3. Respond to day-to-day changes and emergencies

B83X 04 (HSC447) - Represent the agency in courts and formal hearings

1. Exchange information at courts and formal hearings
2. Present reports at courts and formal hearings

B7YH 04 (HSC448) - Provide and obtain information at courts and formal hearings

1. Provide and obtain written information at courts and formal hearings
2. Make oral contributions to courts and formal hearings

D8P3 04 (HSC449) - Represent one’s own agency at other agencies’ meetings

1. Obtain information from other agencies’ meetings
2. Make contributions to other agencies’ meetings

DK6A 04 (HSC450) - Develop risk management plans to support individuals’ independence and daily living within their home

1. Prepare to carry out risk assessments
2. Carry out risk assessments
3. Develop, agree and regularly review risk management plans for individuals

DK8F 04 (HSC451) - Lead teams to support a quality provision

1. Establish effective working relationships with team members
2. Establish and support team members to carry out their work activities, roles and responsibilities
3. Assess and provide feedback on individual and team performance