Business and Administration

An administrator plays an important role within any business, providing administrative support within the workplace. This qualification covers all aspects of administration with the candidate choosing the units that are best suited to their workplace role. Mandatory units cover undertaking allocated work, communicating and managing own performance in a business environment. There is a wide range of optional units including document production, supporting events, meetings and diaries, customer service, IT and various specialist administrative functions.

To achieve this qualification, candidates must complete 3 mandatory units and 5 optional units   (there are restrictions to the combinations that may be undertaken and these are detailed below), Core Skills at SCQF Level 4 in Numeracy and Information Communication and Technology plus 1 Enhancement Unit (an additional unit from the list below, another SVQ at SCQF Level 5 or 6 or 1 Core Skill at a higher level).


Full details of the qualification can be found on the SQA or EAL Website as appropriate using the following link :

Full details of the Modern Apprenticeship framework can be found on the Skills Development Scotland Website using this link :

Qualification Modern Apprenticeship
SVQ Level 2
SCQF Level 5
Course Code GK6X 22
Mandatory Units

Candidates must complete all 3 Units:

FD8W 04 Agree how to manage and improve own performance in a business environment
FD8X 04 Undertake work in a business environment
F93W 04 Prepare to communicate in a business environment
Optional Units

Candidates must complete 5 of the following units; a minimum of 3 from Group A and a maximum of 2 units from Group B:

FD8Y 04 Plan how to solve business problems
FD90 04 Work with other people in a business environment
F93T 04 Produce documents in a business environment a
FD9W 04 Prepare text from notes b
FD9X 04 Prepare text from notes using touch typing (40 wpm) b
FD9T 04 Prepare text from shorthand (60 wpm) c
FD9V 04 Prepare text from recorded audio instruction (40 wpm) d
FD9N 04 Support the organisation and co-ordination of events e
FD9P 04 Support the organisation of business travel and accommodation f
FD9R 04 Support the organisation of meetings g
H983 04 Use voicemail message systems
FD92 04 Use a diary system
FD93 04 Take minutes
FD94 04 Handle mail
F93X 04 Provide reception services
FD96 04 Meet and welcome visitors
H984 04 Collate and organise data
FD98 04 Research information
H559 04 Store and retrieve information using a filing system
FD99 04 Provide archive services
FD9A 04 Support the management and development of an information system
F93V 04 Use office equipment
H985 04 Maintain and issue stock items
FD9F 04 Respond to change in a business environment
FD9G 04 Administer HR records
FD9J 04 Administer parking dispensations
FN6W 04 Process court documentation
FN9M 04 Contribute to maintaining security and protecting individuals’ rights in the custodial environment
FN6X 04 Calculate critical dates for sentences
FN6Y 04 Make administrative arrangements for the movement of individuals outside the custodial establishment
FN70 04 Administer documentation for the appeals process
FN71 04 Administer personal money for the individuals in custody
FN72 04 Prepare documentation to help authorities decide on the conditions on which to release individuals from custody
FN74 04 Made administrative arrangements for the release of individuals from custody


A maximum of 2 units from IT may be selected:

F9AP 04 Bespoke software 2h
F9AV 04 Specialist software 2h
F9C2 04 Data management software 2i
F9C5 04 Database software 2j
F99E 04 Improving productivity using IT 2k
F99T 04 IT security for users 2l
F9CT 04 Presentation software 2m
F99K 04 Setting up an IT system 2n
F9D1 04 Spreadsheet software 2o
F9A7 04 Using collaborative technologies 2p
F9D4 04 Website software 2q
F9D7 04 Word processing software 2r
F9A4 04 Using email 2s


Group C – 0 to a maximum of 2 units can be selected:

FE09 04 Contribute to running a project
FE0X 04 Design and produce documents in a business environment a
FE11 04 Prepare text from notes using touch typing (60wpm) b
FE0Y 04 Prepare text from shorthand (80 wpm) c
FE10 04 Prepare text from recorded audio instruction (60 wpm) d
FE0T 04 Organise and co-ordinate events e
FE0W 04 Organise business travel or accommodation f
FE0V 04 Plan and organise meetings g
F93N 04 Make and receive telephone calls
FE0D 04 Develop a presentation
FE0E 04 Deliver a presentation
H989 04 Deliver, monitor and evaluate customer service to internal and/or external customers
FE0F 04 Support the design and development of information systems
FE0G 04 Monitor information systems
FE0H 04 Analyse and report data
FE0M 04 Provide administrative support in schools
H98A 04 Administer parking and traffic challenges, representations and parking charge appeals
FE0P 04 Administer statutory parking and traffic appeals
FE0R 04 Administer parking and traffic debt recovery
FN75 04 Verify critical dates for sentences
FN76 04 Verify the release process
FN7A 04 Administer Agricultural records
FN7C 04 Make Agricultural returns, applications and claims
FN77 04 Administer legal files
FN78 04 Build case files
FN79 04 Manage case files
H982 04 Use occupational and safety guidelines when using a workstation


A maximum of 2 units* from IT and Financial Services may be selected:

H5JS 04 Control payroll
FD9L 04 Account for income and expenditure
FD9M 04 Draft financial statements
FD8V 04 Calculate pay
F9AN 04 Bespoke software 1h
F9AT 04 Specialist software 1h
F9C1 04 Data management software 1i
F9C4 04 Database software 1j
F99D 04 Improving productivity using IT 1k
F99R 04 IT security for users 1l
F9CR 04 Presentation software 1m
F99J 04 Setting up an IT system 1n
F9D0 04 Spreadsheet software 1o
F9A6 04 Using collaborative technologies 1p
F9D3 04 Website software 1q
F9D6 04 Word processing software 1r
F9A3 04 Using email 1s
Workplace Core Skills
F42A 04 Numeracy Level 4
F42E 04 Information and Communication Technology Level 4
Restricted Combinations

Either unit F93T 04 or FE0X 04 may be selected but not both a

Only one unit may be selected from FD9W 04, FD9X04 or FE11 04b

Either unit FD9T 04 or FE0Y 04 may be selected c

Either unit FD9V 04 or FE10 04 may be selected d

Either unit FD9N 04 or FE0T 04 may be selected e

Either unit FD9P 04 or FE0W 04 may be selected f

Either unit FD9R 04 or FE0V 04 may be selected g

Only one unit may be selected from F9AP 04, F9AV 04, F9AN 04 or F9AT 04h

Either unit F9C2 04 or F9C1 04 may be selected i

Either unit F9C5 04 or F9C4 04 may be selected j

Either unit F99E 04 or F99D 04 may be selected k

Either unit F99T 04 or F99R 04 may be selected l

Either unit F9CT 04 or F9CR 04 may be selected m

Either unit F99K 04 or F99J 04 may be selected n

Either unit F9D1 04 or F9D0 04 may be selected o

Either unit F9A7 04 or F9A6 04 may be selected p

Either unit F9D4 04 or F9D3 04 may be selected q

Either unit F9D7 04 or F9D6 04 may be selected r

Either unit F9A4 04 or F9A3 04 may be selected s

Modern Apprenticeship in Business and Administration SCQF Level 5 (GK6X 22)