An administrator plays an important role within any business, providing administrative support within the workplace. This qualification covers all aspects of administration with the candidate choosing the units that are best suited to their workplace role. Mandatory units cover undertaking allocated work, communicating and managing own performance in a business environment. There is a wide range of optional units including document production, supporting events, meetings and diaries, customer service, IT and various specialist administrative functions.
To achieve this qualification, candidates must complete 3 mandatory units and 5 optional units  (there are restrictions to the combinations that may be undertaken and these are detailed below), Core Skills at SCQF Level 4 in Numeracy and Information Communication and Technology plus 1 Enhancement Unit (an additional unit from the list below, another SVQ at SCQF Level 5 or 6 or 1 Core Skill at a higher level).
Full details of the qualification can be found on the SQA or EAL Website as appropriate using the following link :
Full details of the Modern Apprenticeship framework can be found on the Skills Development Scotland Website using this link :
| Qualification | Modern Apprenticeship |
| SVQ Level | 2 |
| SCQF Level | 5 |
| Course Code | GK6X 22 |
Mandatory Units
Candidates must complete all 3 Units:
| FD8W 04 | Agree how to manage and improve own performance in a business environment |
| FD8X 04 | Undertake work in a business environment |
| F93W 04 | Prepare to communicate in a business environment |
Optional Units
Candidates must complete 5 of the following units; a minimum of 3 from Group A and a maximum of 2 units from Group B:
| FD8Y 04 | Plan how to solve business problems |
| FD90 04 | Work with other people in a business environment |
| F93T 04 | Produce documents in a business environment a |
| FD9W 04 | Prepare text from notes b |
| FD9X 04 | Prepare text from notes using touch typing (40 wpm) b |
| FD9T 04 | Prepare text from shorthand (60 wpm) c |
| FD9V 04 | Prepare text from recorded audio instruction (40 wpm) d |
| FD9N 04 | Support the organisation and co-ordination of events e |
| FD9P 04 | Support the organisation of business travel and accommodation f |
| FD9R 04 | Support the organisation of meetings g |
| H983 04 | Use voicemail message systems |
| FD92 04 | Use a diary system |
| FD93 04 | Take minutes |
| FD94 04 | Handle mail |
| F93X 04 | Provide reception services |
| FD96 04 | Meet and welcome visitors |
| H984 04 | Collate and organise data |
| FD98 04 | Research information |
| H559 04 | Store and retrieve information using a filing system |
| FD99 04 | Provide archive services |
| FD9A 04 | Support the management and development of an information system |
| F93V 04 | Use office equipment |
| H985 04 | Maintain and issue stock items |
| FD9F 04 | Respond to change in a business environment |
| FD9G 04 | Administer HR records |
| FD9J 04 | Administer parking dispensations |
| FN6W 04 | Process court documentation |
| FN9M 04 | Contribute to maintaining security and protecting individuals’ rights in the custodial environment |
| FN6X 04 | Calculate critical dates for sentences |
| FN6Y 04 | Make administrative arrangements for the movement of individuals outside the custodial establishment |
| FN70 04 | Administer documentation for the appeals process |
| FN71 04 | Administer personal money for the individuals in custody |
| FN72 04 | Prepare documentation to help authorities decide on the conditions on which to release individuals from custody |
| FN74 04 | Made administrative arrangements for the release of individuals from custody |
A maximum of 2 units from IT may be selected:
| F9AP 04 | Bespoke software 2h |
| F9AV 04 | Specialist software 2h |
| F9C2 04 | Data management software 2i |
| F9C5 04 | Database software 2j |
| F99E 04 | Improving productivity using IT 2k |
| F99T 04 | IT security for users 2l |
| F9CT 04 | Presentation software 2m |
| F99K 04 | Setting up an IT system 2n |
| F9D1 04 | Spreadsheet software 2o |
| F9A7 04 | Using collaborative technologies 2p |
| F9D4 04 | Website software 2q |
| F9D7 04 | Word processing software 2r |
| F9A4 04 | Using email 2s |
Group C – 0 to a maximum of 2 units can be selected:
| FE09 04 | Contribute to running a project |
| FE0X 04 | Design and produce documents in a business environment a |
| FE11 04 | Prepare text from notes using touch typing (60wpm) b |
| FE0Y 04 | Prepare text from shorthand (80 wpm) c |
| FE10 04 | Prepare text from recorded audio instruction (60 wpm) d |
| FE0T 04 | Organise and co-ordinate events e |
| FE0W 04 | Organise business travel or accommodation f |
| FE0V 04 | Plan and organise meetings g |
| F93N 04 | Make and receive telephone calls |
| FE0D 04 | Develop a presentation |
| FE0E 04 | Deliver a presentation |
| H989 04 | Deliver, monitor and evaluate customer service to internal and/or external customers |
| FE0F 04 | Support the design and development of information systems |
| FE0G 04 | Monitor information systems |
| FE0H 04 | Analyse and report data |
| FE0M 04 | Provide administrative support in schools |
| H98A 04 | Administer parking and traffic challenges, representations and parking charge appeals |
| FE0P 04 | Administer statutory parking and traffic appeals |
| FE0R 04 | Administer parking and traffic debt recovery |
| FN75 04 | Verify critical dates for sentences |
| FN76 04 | Verify the release process |
| FN7A 04 | Administer Agricultural records |
| FN7C 04 | Make Agricultural returns, applications and claims |
| FN77 04 | Administer legal files |
| FN78 04 | Build case files |
| FN79 04 | Manage case files |
| H982 04 | Use occupational and safety guidelines when using a workstation |
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A maximum of 2 units* from IT and Financial Services may be selected:
| H5JS 04 | Control payroll |
| FD9L 04 | Account for income and expenditure |
| FD9M 04 | Draft financial statements |
| FD8V 04 | Calculate pay |
| F9AN 04 | Bespoke software 1h |
| F9AT 04 | Specialist software 1h |
| F9C1 04 | Data management software 1i |
| F9C4 04 | Database software 1j |
| F99D 04 | Improving productivity using IT 1k |
| F99R 04 | IT security for users 1l |
| F9CR 04 | Presentation software 1m |
| F99J 04 | Setting up an IT system 1n |
| F9D0 04 | Spreadsheet software 1o |
| F9A6 04 | Using collaborative technologies 1p |
| F9D3 04 | Website software 1q |
| F9D6 04 | Word processing software 1r |
| F9A3 04 | Using email 1s |
Workplace Core Skills
| F42A 04 | Numeracy Level 4 |
| F42E 04 | Information and Communication Technology Level 4 |
Restricted Combinations
Either unit F93T 04 or FE0X 04 may be selected but not both a
Only one unit may be selected from FD9W 04, FD9X04 or FE11 04b
Either unit FD9T 04 or FE0Y 04 may be selected c
Either unit FD9V 04 or FE10 04 may be selected d
Either unit FD9N 04 or FE0T 04 may be selected e
Either unit FD9P 04 or FE0W 04 may be selected f
Either unit FD9R 04 or FE0V 04 may be selected g
Only one unit may be selected from F9AP 04, F9AV 04, F9AN 04 or F9AT 04h
Either unit F9C2 04 or F9C1 04 may be selected i
Either unit F9C5 04 or F9C4 04 may be selected j
Either unit F99E 04 or F99D 04 may be selected k
Either unit F99T 04 or F99R 04 may be selected l
Either unit F9CT 04 or F9CR 04 may be selected m
Either unit F99K 04 or F99J 04 may be selected n
Either unit F9D1 04 or F9D0 04 may be selected o
Either unit F9A7 04 or F9A6 04 may be selected p
Either unit F9D4 04 or F9D3 04 may be selected q
Either unit F9D7 04 or F9D6 04 may be selected r
Either unit F9A4 04 or F9A3 04 may be selected s