This award allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. It is aimed at those in their first managerial role who are likely to have a limited span of control and responsibility for small teams of people. The qualification is jointly awarded with the Chartered Institute of Management (CMI). Candidates should be in a job where they are carrying out relevant tasks and responsibilities which allow them to gather the required evidence. No prior qualifications or knowledge are required to undertake the qualification.
To achieve this award, candidates must successfully achieve the four mandatory units plus two optional units :
Full details of the qualification can be found on the SQA or EAL Website as appropriate using the following link :
Full details of the Modern Apprenticeship framework can be found on the Skills Development Scotland Website using this link :
| Qualification | SVQ |
| SVQ Level | 3 |
| SCQF Level | 6 |
| Course Code | GM28 22 |
Mandatory Units
Candidates must complete all Units:
| HK25 04 | 5 SCQF Credits | Manage Yourself |
| HK2L 04 | 6 SCQF Credits | Develop & Sustain Productive Working Relationships with Colleagues |
| HC8V 04 | 6 SCQF Credits | Allocate Work to Team Members |
| H8H2 04 | 7 SCQF Credits | Provide Healthy, Safe, Secure & Productive Working Environments and Practices |
Optional Units
Candidates must complete 2 Optional Units:
| H5XP 04 | 9 SCQF Credits | Lead your Team |
| H69F 04 | 5 SCQF Credits | Help Individuals Address Problems Affecting Their Performance |
| HK2G 04 | 6 SCQF Credits | Initiate and Follow Disciplinary Procedures |
| HK2J 04 | 6 SCQF Credits | Initiate and Follow Grievance Procedures |
| H41M 04 | 4 SCQF Credits | Induct Individuals into their Roles |
| H41N 04 | 3 SCQF Credits | Manage Team Communications |
| H41P 04 | 5 SCQF Credits | Promote Staff Wellbeing |
| H41R 04 | 4 SCQF Credits | Identify Individuals’ Learning Needs and Styles |
| H9YF 04 | 6 SCQF Credits | Monitor and Solve Customer Service Problems |
| HK20 04 | 8 SCQF Credits | Work with Others to Improve Customer Service |
| H9YD 04 | 6 SCQF Credits | Resolve Customer Service |
| HK21 04 | 5 SCQF Credits | Support Customer Service Improvements |
| H988 04 | 6 SCQF Credits | Quality Assure Work in your Team |